10/30/2007 - Andrea writes:
I am having the same problems as everyone else. Spent time waiting on hold using their customer service number. Finally contacted someone using a number found on bbb. The local BBB for awesome auger is currently doing an investigation on the company. At least something is happening. Paid over 300.00 for 3 augers. Only wanted one. My dad is disabled and got so confused using the website this is what happened.

10/26/2007 - Truc writes:
As see on the TV! I bought the awesome auger through their website. The total bill was $110.65 with two awesome auger. I called a customer service at 920-966-6600 right away to cancel an addition one. However, a lady said that she couldn't get throught information of my order and toll me call back tomorrow. when I called them back after a day, she still said that she couldn't get through my order. But, I asked for an email to cancel the addition one, but she toll me need call back them on Monday because I couldn't do it through email. I don't know why they sent me a confirmation of my order, but they couldn't get through my order? They are really SCAM with the order. I would like to know how can we sue them? I'm disable and have a fix income.

10/26/2007 - jose writes:
i like many other complainants order awesome ripoff thru phone i just wanted 1 set w electric drill only . suppose to be 19.95 plus 8.99sh plus tax approx 30.00-32.00 tops.i got 2 sets w. 2electric drills plus exts. for 95.58.after several tries on phone & email i got phone message f. ms liza.tried to get her to no avail .finally got a ms wendy who told me i had to return it first gave me ret#.said corp office would call me about s&h .this was august nothing done.whats worst my credit card made me fill forms and write elaborate account to then come back and tell me they cant do nothing because of incoding by co. w visa prevents them from taking any action.i had to register prod. w visa international.any advise out there.awesome ripoff getting away scott free. my stupid credit card co. is screwing me 2. should dealt w cap1 their dispute people are good for something like this!

10/24/2007 - ARLENE writes:
Like everyone else I saw the commercial on TV and called right away to get the awesome auger. It has been about 8 weeks now and I have not received it. I have tried to email,with no luck and called and called and waited on the phone and always the same,can never speak to anyone,because of the recording advisising you to wait on the line.I am worried because I gave all my information over ther phone. I am worried about what will happen with my personal info. What a scam,again. What can we do about this

10/18/2007 - Shari writes:
My mother who just turned 70 and is on a fixed income ordered the Awesome Auger and was supposed to receive the drill for free and the bonus 2 items plus shipping and processing. She never even received her bonus items but was charged $48.90 for nothing. Her bill was supposed to be $19.95 plus 8.95 shipping and processing. Her credit card bill reflected a charge of $68.85. She finally got through to a person in their customer service department and they said she could send back the merchandise but would not get credited the $48.90 shipping and processing fee. What a ripoff! This company should be exposed for the scam that they are. We intend to file complaints with Attorney General's office and the BBB. Also, I am going to call the local TV stations, because they love stories like this one. Maybe we can expose these crooks for what they are.

10/17/2007 - DENNIS writes:
well dumb me..i too fell prey to this scam.i will do whatever it takes or costs me inorder to reverse my purchase.bbb should be a pretty good place to start.good luck to all.these people should be procuted for what they're doing to folks...

10/16/2007 - Janet writes:
today I spent three hours trying to find the company that sent Amazing Auger i too bought it as seen on T.V. As the rest of you I was promised the auger ,extension and a drill. Just as it is stated on the internet."Awesome Auger seen on T.V. ..Take the hard work-out of yaardwork $120 Value for $19.99" The return address on the box Is Awesome Augar 35 Wisconsin Ave, Oshkosh, Wi. 54901.As you all know the phone number for customer service does not work. so I contacted the Chamber of Commerce and found that the business at that address is Till Logistics their phone number is 920-236-7100

10/16/2007 - Roger writes:
Silly me, bought something from an infomerical. My wife bought the awesome auger for me for a birthday present. all I got was the two augers, no extension,no drill or bulb planter. I have also tried to call,keep getting their machine telling me how importent my call is to them. The augers are also pretty cheap themselves. My credit card co. said to send them back registered mail(so they have to sign for them).

10/16/2007 - Chris writes:
I ordered the Awesome Auger in the beginning of September and my bank was charged, I have not recieved it as of yet and have no idea how to contact via phone to resolve the problem. I did send in an email to the "contact us" section on thier website, but have not heard anything as of yet.

10/16/2007 - Mary writes:
my story is just about the same as all the others I've read. you are put on hold for hours and then you cabn't even get a correct e-mail address. this scam address came up and I'm so great full. I to have a bad back and thought it would just the thing for me. Didn't even get the right order. I'm a senior citizen and on a fixed income so it is really hard on me.

10/16/2007 - Ron writes:
I thought like everyone else I was to get the weed auger and the drill and the extension, after 3 phone calls and about 45 minutes on hold I finally got through and the girl acted like she didn't care and she has heard all of this before, which I'm sure she has, if you go to the awesome auger web site it says the same thing about all of the free stuff you get when you pay the shipping and handling, I think Billy Mays and the items he sells should be made to give you what you want without all of the other add on items they try to get you to buy on the phone, and you never get to talk to a person just a robot, I wish you all good luck, I will never buy anything that Billy Mays sells ever again, Ron

10/15/2007 - Janice writes:
My husband has had several back surgeries, but loves to garden. When he saw this product, he thought it would be great for him. He was under the impression fromt he infomercial that he would be getting the auger, a small auger for weeds, an extension, and a drill. He did not receive any of the extra items. When he attempted to contact the company, he was on hold for several hours without anyone picking up. He finally hung up and asked me to go on the e-mail site to contact customer service. When I went on the customer service site given by the automated phone message, I was immediately sent to the informercialscam.com web site where I found 17 others who had attempted to purchase the product and were dissatisfied. I immediately called my credit card company to logde a dispute against payment for an item that I did not receive.

10/15/2007 - Deanna writes:
I along with soooooooo many others have been very expencively scammed. I ordered the auger and an addidtional one also, It looked like a good product but of course I hated it from the time I saw the charge taken out of my account. It upset me to see that I ordered a 19.95 auger with bonus weed aug and power extender with the drill plus s&h. My account was charged 97.70 and packing and handling was 57.80 it cost more to ship then the 2 orders together. Well it got even worse when I finally did receive my package it did not come with the bonus gifts I only received the auger and cheap drill. What about my weed aug and power extender. I tried as many of you have and I too was on hold for a very long time 25 min of waiting and I go no where nobody got my call. I got tired of holding. We all have to do something about this it is absolutely crazy that they are ripping off so many of us.

10/15/2007 - Sylvia writes:
Saw the Infomercial on tv ordered the awesome auger. I got the auger but,I didn't get everything I was supposed to get. I didn't get an extension or a drill. I tried to get them on the phone but, couldn't.

10/14/2007 - Sherry writes:
The awesome auger is a big rip off. I ordered the auger also thinking I was suppose to get the drill with it. At least on the commercial that's what they tell you. But no, I ordered it the first part of Sept. I finally just got it and the shipping and<br /> handling was $l7.90 for 2 augers. No drills with either one. I am not happy with the product and wish to return it. I cannot get ahold of anybody on the customer service number it is a dead number. If your not happy with the product you should be able to <br /> return it. I am not paying the total of $54.55 for 2 augers, one at $l9.95 the second one for the great deal of $l4.95 and then they charge you $l7.90 for the shipg and handlg. I don't think so. I will not pay for this at all. The one and only person defending the company must actually work for Mike. I would never order anything from mike again on t.v. or in a store. Mike, you are the biggest ripoff I've ever seen. This will catch up to you, remember what goes around comes around!!!!!!

10/14/2007 - Eddie writes:
This is a SCAM. My experience is the same as the others on this page. All the free gifts never came and I was left with two useless augers. I am 68 with a bad back so I thought this would be good to me. Do not fall for this and please do not try it because if you want to return anything you can't because this company can never be reached. Thank goodness for American Express which I know will take care of this and file a claim. Good luck to the others that are in the same boat as me and shame on you Willy Mays

10/13/2007 - Joyce writes:
this is a scam it took 2 months to receive just the augers the free drill, extender, and weed extracter did not come i cannot reach these people i will call the BBB and report this and what are these characters fuazy what does this hav to do with me being scamed i am 73 years old i was only looking for an easy product to work in my garden

10/11/2007 - Steven writes:
This is certainly a SCAM,Called this so called company of my partial order (only 2 augers sent) and was told I would have to pay for extra shipping and purchase the Drill and 18" extension,I am intending to file a law suit against this ripoff company,And I hope all the other 12 unfortunate customers who wrote complaints will also file a suit,The next step is the BBB. S Hill sr

10/11/2007 - Gail writes:
I ordered this product and was told I would receive an extender, a lock pin,drill and bulb planter; all I received was 2 augers.All attempts to call company or email have left me no where...I hope they get their pants sued off for fraud.

9/26/2007 - Paul writes:
I ordered the auger exspecting power drills and extenders as seen on tv only to recieve the augers. So went online to reread the add only to find out that I am not the only one to be scammed by Billy and the company and I was not told that i had to order the drills when i ordered the things. I will never order anything from Billy again and feel his days of selling on tv are over.